Contact
Reach the right team
The portal's support and appeals system is still being built. Until it ships, this page states exactly which channels exist and which do not, rather than presenting a form that goes nowhere.
No fake forms
There is no contact form on this page because there is no support backend behind it yet. Every channel listed below is one that actually exists.
General questions
Questions about the community, the roadmap, or something unclear in the documentation.
Channel: Support email
Aiming to answer within a few days. Development questions may be answered by publishing a correction to the documentation.
Reports and appeals
Player reports, moderation concerns and appeals against account-level sanctions.
Channel: Support system (portal)
Not yet available: the support and appeals framework is scheduled with milestone 3 on the roadmap.
Security disclosures
Vulnerabilities in the website, the API or the game framework.
Channel: Support email, marked as a security disclosure
Acknowledged quickly. Please do not test findings against other members or open a public report first.
Data and privacy requests
Access to, correction of, or deletion of your own account data.
Channel: Support email
Handled under the privacy policy. Identity verification is required before any account data is disclosed.
Before you write
Include the specifics: what happened, when, which characters were involved, and what you have already tried. Vague reports are the main reason a report stalls.
For anything that happened in game, include the approximate in-game time and, where you have it, a recording reference. Reports without evidence are not dismissed, but they are harder to resolve.
Where the answer might already be
Many questions are answered on the site: development status, joining, rules and the FAQ.
No support address is published yet
The support address is configured per deployment. Until one is set, this page will not invent one: contact channels appear here when they exist.